Free, Starter, and Pro
Compare BorrowerDocs plans and what's included at each tier.
BorrowerDocs has three plans: Free, Starter, and Pro. All plans include the core loan file and borrower portal features. The plans differ in file limits, branding options, template access, and automation.
Plan comparison
| Feature | Free | Starter | Pro |
|---|---|---|---|
| Active loan files | 1 | 10 | 50 |
| Borrower portal | ✓ | ✓ | ✓ |
| Document Q&A | ✓ | ✓ | ✓ |
| Export ZIP + PDF | ✓ | ✓ | ✓ |
| W2 template pack | ✓ | ✓ | ✓ |
| Self-Employed template pack | — | ✓ | ✓ |
| Bank Statement template pack | — | ✓ | ✓ |
| Premium branding (logo, color, NMLS) | — | ✓ | ✓ |
| Custom templates | — | — | ✓ |
| Automatic borrower reminders | — | — | ✓ |
Pricing
| Plan | Monthly | Annual | Annual savings |
|---|---|---|---|
| Free | $0 | $0 | — |
| Starter | $19/mo | $190/yr | Save $38 |
| Pro | $49/mo | $490/yr | Save $98 |
Annual billing saves about 17% compared to paying month-to-month. You can switch between billing intervals at any time from the Billing page.
Free
The Free plan lets you try BorrowerDocs with one active loan file. It's a good fit for originators processing a small volume or anyone who wants to evaluate the platform before committing.
Includes:
- 1 active loan file at a time (close one to create another)
- W2 template pack for loan file creation
- Full borrower portal with document upload and Q&A
- Export as ZIP and PDF
Limits:
- No logo, brand color, or NMLS line (portal shows company name only)
- No Self-Employed or Bank Statement template packs
- No custom templates
- No automatic borrower reminders
Starter
Starter is the right plan for most independent mortgage brokers. It removes the file limit for typical volumes, unlocks all standard template packs, and adds the premium branding options that make the portal look fully professional.
Includes everything in Free, plus:
- 10 active loan files
- All standard template packs (W2, Self-Employed, Bank Statement)
- Logo upload and brand color
- NMLS / License Line in the portal footer and on exports
- Borrower Portal Intro text
Still not included:
- Custom templates (create your own from scratch)
- Automatic borrower reminders
Pro
Pro is for high-volume brokers who want full automation and complete control over their document process. The custom template feature alone pays for itself when you're running the same loan types repeatedly.
Includes everything in Starter, plus:
- 50 active loan files
- Custom templates (build your own checklist templates)
- Automatic borrower reminders (24h, 72h, weekly)
Active file limit
"Active" files are files with a status of Open. Closed files don't count toward your limit. If you hit your plan's limit:
- The New Loan File button shows an upgrade prompt
- You can close an existing file to free up a slot without upgrading
Which plan is right for me?
| If you... | Consider |
|---|---|
| Are just getting started or doing light volume | Free — try it out |
| Close 3–10 loans per month | Starter |
| Close 10+ loans per month | Pro |
| Run the same loan types repeatedly and want efficiency | Pro (custom templates) |
| Need automated follow-ups without manual outreach | Pro (reminders) |
Next steps
- Upgrading Your Plan — how to upgrade from Free to Starter or Pro
- Managing Your Subscription — change intervals, update payment, cancel
- Custom Templates Overview — what custom templates can do (Pro)
- Automatic Borrower Reminders — configure reminders (Pro)
Ready to get started?
Try using BorrowerDocs to send a borrower portal, collect secure uploads, and track document status in one place.
Start for Free