Borrower Portal
BorrowerDocs is a secure borrower portal for mortgage brokers and loan officers. Collect uploads, track what's missing with clear statuses, and answer borrower questions in context. Replace email attachment chaos with one link borrowers can use on day one.
Common mortgage borrower portal problems
- Documents get scattered across email, text messages, and different devices.
- Borrowers do not know what is complete vs still needed, so files stall.
- Sensitive files arrive as unsecured attachments with no clear audit trail.
How it works
Create the file, choose your checklist template, and send a magic link. Borrowers can start immediately without account setup.
Each request has its own thread and status, so clarifications happen next to the exact item instead of in long email chains.
Approve clean files, request re-uploads when needed, and keep the borrower focused on the next required action.
Portal features built for borrower completion
Borrowers open the portal instantly with no passwords.
Track Requested, Partial, Uploaded, Needs re-upload, and Approved.
Keep item-level questions tied to the right document request.
Handle general borrower questions without leaving the file.
Prompt borrowers on missing items without manual follow-up.
Everything rolls into a clean handoff when it is time to submit.
Borrower Checklist
A borrower-friendly checklist with clear statuses, item-level Q&A, and upload actions.
Income
Most recent paystub
ApprovedQ&ADue Mar 12, 2026
W2s - 2 years
UploadedQ&AUploaded recently. Broker is reviewing this item.
Assets
Bank statements - 2 months
Needs Re-uploadQ&A1Please include all pages for April and May, including blank pages.
Security and trust
Borrowers access files through scoped magic links, uploads are contained in a dedicated file workspace, and review actions are visible in the file timeline. For deeper details, visit the Security page.
FAQs
Do borrowers need to create an account?
No. Borrowers use a time-limited magic link, so they can upload and message without username or password friction.
Can I collect documents from a co-borrower too?
Yes. You can invite a primary borrower and co-borrower so both can participate in the same file workflow.
What happens when a document is incomplete?
Set the request to Needs re-upload with context. The borrower sees exactly what must be corrected and can submit a new file.
Can I start from a checklist template?
Yes. Use template packs such as W2, self-employed, and bank statement to avoid rebuilding request lists each time.
How is this different from sending email attachments?
The portal gives borrowers one destination, status visibility, and a structured review process instead of fragmented inbox threads.
Related solutions
Ready to get started?
Try using BorrowerDocs to send a borrower portal, collect secure uploads, and track document status in one place.
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